Thank you for shopping with Guangzhou Enjoyment Toys Co., Ltd. We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns & Refunds
You may be eligible for a return or refund under the following conditions:
The product is damaged, or incorrect upon arrival.
The return request is made within [5] days of delivery.
Non-Refundable Items:
Custom-made or personalized products.
Products damaged due to misuse or improper handling.
Products without proof of purchase.
2. Return Process
To initiate a return, please follow these steps:
Contact Us – Email us at lydiatoys@enjoymenttoys.com or call +8613760627608 within the eligible return period. Provide your order number, product details, and reason for return.
Return Authorization – We will review your request and provide return instructions if approved.
Ship the Item Back – Send the product to the provided return address with all original packaging and accessories.
Inspection & Refund – Once received, we will inspect the product and process your refund or replacement.
3. Refund Methods & Timeframe
Refunds will be issued to the original payment method within [X] business days after approval.
Replacements will be shipped once the returned item is received and verified.
Shipping Costs – Customers are responsible for return shipping unless the return is due to our error (wrong or defective item).
4. Exchanges
If you need an exchange (e.g., wrong size, color), please contact us first. Exchanges are subject to product availability.
5. Cancellations
Orders can be canceled within [X] hours of placement if they have not yet been processed/shipped.
