At Guangzhou Enjoyment Toys Co., Ltd., we strive to ensure a smooth and reliable shipping experience for our customers. Below are the details of our shipping process, delivery times, and policies.
1. Shipping Locations
We currently ship to the following regions: ✅ Domestic (China) – All major provinces and cities. ✅ International – Selected countries (contact us for availability).
If your country is not listed, please email us at lydiatoys@enjoymenttoys.com to check shipping feasibility.
2. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Custom or bulk orders may require additional processing time (we will notify you in advance).
3. Shipping Methods & Estimated Delivery Times
Shipping Method
Domestic (China)
International
Standard Shipping
3-7 business days
7-20 business days
Express Shipping (DHL, FedEx, EMS)
1-3 business days
3-10 business days
Bulk/Wholesale Orders
5-10 business days
10-25 business days (varies by destination)
Delivery times are estimates and may vary due to customs, weather, or carrier delays.
4. Shipping Costs
Free Shipping: Available for domestic orders over [X] RMB (contact for details).
International Shipping: Calculated at checkout based on weight, destination, and shipping method.
Expedited Shipping: Available at an additional cost (select at checkout or contact us).
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package using the carrier’s website.
6. Customs & Import Duties
International customers are responsible for any customs fees, taxes, or import duties.
We are not liable for delays or additional charges imposed by customs.
For high-value orders, we recommend checking your country’s import regulations before ordering.
7. Lost or Damaged Shipments
If your package is lost in transit, contact us immediately, and we will assist in filing a claim with the shipping carrier.
If your order arrives damaged, please take photos and email us within 48 hours of delivery for assistance.
8. Changes to Shipping Address
Address changes must be requested before the order is shipped.
Once shipped, we cannot modify the delivery address.
9. Contact Us
For any shipping-related questions, please contact:
