We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange, subject to the following conditions:
Eligibility: Items must be unused, in their original packaging, and returned within [X] days of delivery.
Proof of Purchase: A valid receipt or order confirmation is required.
Non-Returnable Items: Custom-made products, digital downloads, or perishable goods may not be eligible for return unless defective.
2. Refund Process
Approved Returns: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: Refunds will be issued to the original payment method within [X] business days.
Partial Refunds: If the item is not in its original condition, a partial refund may apply.
3. Shipping for Returns
Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
Return Address: Please ship returns to: [Insert Return Address – if different from company address]
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at:
Phone/WhatsApp: +86 13603062993 / +86 13510265473 We will arrange a replacement or refund at no additional cost.
5. Cancellations
Order Cancellation: If you wish to cancel an order, please contact us as soon as possible. Orders already processed or shipped may not be eligible for cancellation.
6. Contact Us
For any questions regarding refunds or returns, please reach out to us via:
