We currently ship to [list countries/regions you serve, e.g., Hong Kong, Mainland China, International].
Primary Carriers: We partner with reputable shipping providers (e.g., DHL, FedEx, SF Express, local couriers).
Shipping Method: Options may include Standard, Express, or Freight (for bulk orders).
2. Processing Time
Orders are typically processed within [X] business days (excluding weekends/holidays) after payment confirmation.
Delays: Custom-made items, high demand, or logistics disruptions may extend processing time. Customers will be notified if delays occur.
3. Shipping Costs & Delivery Time
Costs: Calculated at checkout based on weight, destination, and shipping method. Free shipping may apply for orders over [X] HKD.
Estimated Delivery Time:
Local (Hong Kong): 1–3 business days
Mainland China: 3–7 business days
International: 5–14 business days (varies by destination)
4. Order Tracking
Once shipped, a tracking number will be emailed to you. Use this to monitor your package via the carrier’s website.
Lost Packages: Contact us immediately if tracking shows “delivered” but you haven’t received the item.
5. Customs & Import Taxes
International Orders: Buyers are responsible for any customs duties, taxes, or fees imposed by their country.
Declared Value: Packages are marked with the actual order value (per international shipping regulations).
6. Shipping Address Accuracy
Ensure your shipping address is correct during checkout. We are not responsible for delays/failures due to incorrect addresses.
Address Changes: Contact us within 24 hours of ordering to modify the address (changes are not guaranteed after processing begins).
7. Undeliverable Packages
If a package is returned to us due to an invalid address, refusal by recipient, or failed delivery attempts, we will contact you to reship (additional fees may apply) or issue a refund minus shipping costs.
